Terms of Service

Version 4 · Effective October 7, 2026

These Terms of Service ("Terms") are a binding agreement between CGS Tech Lab ("we", "us", "our"), the provider of Food Drama at fooddrama.io and the Food Drama staff app (together, the "Platform"), and the business that creates an account ("you", "your").

By creating an account, ticking "I agree", or using the Platform, you accept these Terms, our Privacy Policy and our Data Processing Agreement. If you accept on behalf of a business, you confirm you are authorised to bind it.

The Platform is for businesses only. It is not offered to consumers, and consumer protection laws that apply only to consumers do not apply to this agreement.

1. What we provide, and what we don't

We provide software only. The Platform lets you run online ordering, reservations, QR dine-in, gift cards, deal vouchers, promotions, a customer list, printing, reports and a staff app.

You run your business. You are the seller of everything sold through your Storefronts. We are not a restaurant, seller, delivery company, payment provider, marketplace, agent or employer of your staff. We do not prepare, check, deliver or guarantee any food, product or service. We are not a party to any transaction between you and your Diners.

2. Definitions

  • Restaurant: a venue you set up on the Platform.
  • Storefront: the public ordering, reservation, dine-in, gift card and deal pages for a Restaurant.
  • Diner: anyone who orders, books, joins a table, or buys a gift card or voucher through a Storefront.
  • Customer Data: personal data about Diners collected through your Storefronts or added by you.
  • Team Members: people you give access to your Restaurant.
  • Partner: a reseller or agency that manages Restaurants with the owner's agreement.

3. Your account

  • You must be 18 or over and give accurate information. We may verify it.
  • You are responsible for everything done through your account and your Team Members' accounts, and for keeping passwords secure.
  • If a Partner manages your Restaurant, the Partner acts on your behalf, and you are responsible for what it does.
  • Tell us immediately at [SUPPORT EMAIL] if you suspect unauthorised access.

4. Your responsibilities

You are solely responsible for, and you confirm that you will comply with all laws relating to:

  • Food and products: preparation, quality, safety, hygiene, labelling, delivery, and all licences, permits and registrations your business needs;
  • Menu information: that names, descriptions, photos, prices, allergen and dietary information, and age restrictions are accurate, complete and lawful;
  • Alcohol and age-restricted items: selling them only where licensed, and checking age on collection or delivery;
  • Prices, fees and taxes: prices you display, service fees, tips, discounts and promotions, and collecting and paying all taxes on your sales;
  • Diners: complaints, cancellations, refunds, chargebacks and disputes, and any notices you must give them;
  • Reservations and deposits you accept;
  • Gift cards and deal vouchers you sell: you are the issuer and must honour them, and you must follow all gift card, voucher and unclaimed-property laws, including rules on expiry and fees;
  • Marketing: you only send marketing (email, SMS, push) to Diners who validly consented, and you honour opt-outs. This includes India's TRAI rules, the UK's PECR, and the US TCPA where they apply;
  • Customer Data: having a lawful basis to collect and use it, and your obligations as its controller (see section 9);
  • Your own legal notices: we generate draft Storefront terms and a privacy notice from your settings for your convenience. You are responsible for checking them, keeping your details accurate, and adopting them as your own;
  • Insurance: keeping appropriate insurance for your business, including public and product liability.

5. Fees and payment

  • Plans. Each Restaurant needs a subscription. Plans are billed monthly or annually, in advance, at the price shown when you subscribe.
  • Trial. Your first subscription may include a free trial (currently 14 days). We collect a payment method at the start. Unless you cancel before the trial ends, your plan starts and is charged automatically.
  • Auto-renewal. Subscriptions renew automatically until cancelled.
  • Card mandates in India. For cards issued in India, we follow RBI rules for recurring payments. We send a notice at least 24 hours before each charge. Charges above the limit set by the RBI need your extra authentication. You can cancel the mandate at any time from your billing page or your bank.
  • Plan changes. Upgrades take effect immediately and are charged pro rata. Downgrades take effect at the next billing period, with no refund or credit.
  • Taxes. Prices exclude taxes. We add any tax we must collect, such as GST at the applicable rate. Our invoices show our GSTIN. Give us your GSTIN if you want to claim input tax credit.
  • Late payment. If a payment fails, we retry it. If it remains unpaid 7 days later, we may suspend your Restaurant until it is paid. We may also charge interest on overdue amounts at [1.5]% a month, or the maximum the law allows, whichever is lower.
  • Disputes. You must raise any dispute about an invoice within 15 days of the invoice date. Otherwise it is accepted.
  • No refunds. All fees are non-refundable, including for partial periods, unused features and suspension, except where the law requires otherwise.
  • Price changes. We may change prices with 30 days' notice. The new price applies from your next billing period after that.
  • Partner billing. If a Partner pays for you as a reseller, your billing arrangement is with that Partner.

6. Payments from your Diners

You take payments through your own account with a payment provider such as Stripe or PayPal. Your agreement with that provider governs those payments. We never receive, hold or control your Diners' money. We are not responsible for payment failures, payouts, fees, refunds, chargebacks, fraud, or anything a payment provider does. We may suspend online payments for a Restaurant if a provider reports excessive chargebacks or fraud.

7. Term, suspension and termination

  • You may cancel at any time. Cancellation takes effect at the end of the current billing period.
  • We may suspend or terminate your account or any Restaurant immediately, without liability, if:
    • you breach these Terms;
    • you don't pay;
    • you give false information;
    • a payment provider, regulator, court or authority requires it;
    • we reasonably suspect fraud, illegal activity or a security risk; or
    • your use could harm us, other users or Diners.
  • We may end this agreement for any reason with 30 days' notice.
  • When it ends:
    • your Storefronts go offline;
    • you have 30 days to export your data from the dashboard;
    • after that we delete or anonymise it, except what the law requires us to keep and copies in backups until they expire;
    • you must pay all amounts due.
  • What survives termination: sections 4, 5 (amounts owed), 9, 11, 13–17 and 19, and any other term that by its nature should survive.

8. Acceptable use

You must not, and must not allow anyone to:

  • sell anything illegal or anything you are not licensed to sell;
  • publish false, misleading, defamatory, hateful or infringing content;
  • send spam or marketing without consent;
  • misuse Customer Data or collect it unlawfully;
  • upload malware, attack, probe, overload, scrape, copy or reverse engineer the Platform;
  • get around access controls, plan limits or usage limits;
  • resell the Platform, except as a Partner under a separate agreement with us;
  • impersonate anyone; or
  • use the Platform to build a competing product.

9. Data protection

  • Customer Data. You are the controller of Customer Data, and we are your processor, under our Data Processing Agreement.
    • You are responsible for your lawful basis, the notices you give Diners, consents, answering Diners' requests, and any copies you keep outside the Platform.
    • You must tell us within 24 hours if you become aware of a breach involving the Platform.
  • Our own uses. We act as an independent controller only to:
    • secure the Platform and prevent fraud;
    • meet our legal obligations; and
    • create anonymised, aggregated data that does not identify you, your Restaurant or any person. We own that data and may use it to improve and promote the Platform.
  • Your account data is covered by our Privacy Policy.

10. Content and intellectual property

  • Your content. You keep ownership of your content: menus, photos, logos and text. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, adapt, display and transmit it to operate the Platform and your Storefronts.
  • Your rights to it. You confirm you own, or have permission to use, all content you upload or import.
  • Takedowns. We may remove any content we reasonably believe is unlawful or infringing, block it from being uploaded again, and suspend repeat infringers. Send reports to [CONTENT REPORT EMAIL].
  • Our rights. The Platform and our brand belong to us. You get a limited, non-exclusive, non-transferable right to use the Platform while your subscription is active.
  • Feedback. Any feedback, ideas or suggestions you give us are ours to use without restriction or payment.
  • Publicity. You allow us to name your business and show your logo as a customer. You can opt out by emailing us.

11. No warranties

The Platform is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, express or implied, including that the Platform is:

  • merchantable or fit for a particular purpose;
  • accurate, error-free, secure or uninterrupted; or
  • available at any particular time.

We do not guarantee any orders, bookings, sales or results. Reports are for information only and are not tax, legal or accounting advice. Beta or trial features may be changed or withdrawn at any time. Some features rely on third-party services (payment providers, maps, messaging, wallets, printers), and we are not responsible for them.

12. Changes to the Platform

We may add, change or remove features at any time.

13. Limitation of liability

  • What we are never liable for. To the fullest extent the law allows, we are not liable for any:
    • indirect, incidental, special or consequential loss;
    • loss of profits, revenue, sales, orders, business, goodwill or data; or
    • loss caused by downtime, third-party services, Diners, Team Members, Partners or your breach of these Terms.
  • The most we will pay. Our total liability for all claims arising from these Terms or the Platform is limited to the greater of:
    • the fees you paid us for the affected Restaurant in the one (1) month before the event giving rise to the claim; and
    • ₹5,000 (or the equivalent in your billing currency).
  • What isn't limited. Nothing in these Terms limits liability that cannot legally be limited, such as for fraud.

14. Indemnity

You will defend and indemnify us, our affiliates, officers and employees against all claims, losses, damages, fines, penalties and costs (including reasonable legal fees) arising from:

  • your business, products, food, prices or content;
  • your Diners, Team Members or Partners;
  • Customer Data and your marketing;
  • gift cards and vouchers you issue;
  • your breach of these Terms or of any law.

This includes claims brought against us directly by Diners or authorities.

15. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, for example:

  • natural disasters;
  • epidemics;
  • war or terrorism;
  • government action;
  • strikes;
  • power, internet or hosting failures;
  • cyberattacks;
  • failures of third-party services.

16. Disputes, arbitration and governing law

  • Governing law. These Terms are governed by the laws of India.
  • Try to resolve it first. Before starting any claim, you must send us written notice and allow 60 days to resolve it.
  • Arbitration. Any dispute not resolved will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, administered by the [Mumbai Centre for International Arbitration (MCIA)] under its rules in force at the time. The tribunal is a sole arbitrator appointed under those rules, not by either party alone. The seat and venue is [CITY], India, and the language is English. [LAWYER: confirm the arbitration institution.]
  • Courts. The courts of [CITY] have exclusive jurisdiction for interim relief and for enforcing an arbitration award.
  • No group claims. Claims may only be brought individually, not as a class, group or representative action.
  • Time limit. Any claim must be started within one (1) year after it arose, or it is permanently barred.

17. General

  • Assignment. You may not transfer these Terms. We may transfer them to an affiliate or successor.
  • Entire agreement. These Terms, the Privacy Policy and the Data Processing Agreement are the entire agreement. If they conflict, these Terms prevail, except the Data Processing Agreement prevails on data protection.
  • Severability. If any part is held unenforceable, it is limited to the minimum extent needed, and the rest remains in force.
  • No waiver. Not enforcing a right doesn't mean we give it up.
  • Relationship. We are independent contractors. Nothing in these Terms creates a partnership, agency, franchise or employment relationship.
  • Export rules. You must comply with sanctions and export laws.
  • Notices. We send notices to your account email or show them in the dashboard. They take effect when sent. Send notices to us at [LEGAL EMAIL].

18. Changes to these Terms

We may update these Terms. For material changes, we give you advance notice in your dashboard, and you must accept the new version to keep using the Platform. If you don't accept, you may cancel under section 7. Other changes take effect when published.

19. Contact

CGS Tech Lab, [REGISTERED ADDRESS]. Email: [LEGAL EMAIL].